Q: How do I book? A: Use the quote form at the top of the page. Enter your pick-up, destination, date and time, then accept the quote and complete payment through Stripe. Q: Do you use surge pricing? A: No. Fares are calculated from distance, traffic, and any airport fee. The price you see is the price you pay. Q: What areas do you service? A: Auckland and surrounding suburbs, with a strong focus on airport transfers to and from Ray Emery Drive and the wider metro area. Q: Can I book very early or very late trips? A: Yes for airport trips. Standard trips run 8:00 AM–10:00 PM Monday–Saturday. Airport trips and Ray Emery Drive can be booked at any time. Q: How does payment work? A: After you accept the quote, you’re taken to a Stripe payment link where you enter the quoted fare amount yourself. Stripe processes the payment and sends you a receipt. Q: Is this a rideshare like Uber? A: No. Tesla Ride is a direct, pre-booked service with a single professional driver, not an on-demand rideshare marketplace.

1. Enter your trip details Type your pick-up and destination, choose the date and time, and get a live fare estimate based on distance and real traffic. 2. See your fixed fare and eco-discount You’ll see the base fare, any airport fee, and an eco-discount based on carbon saved compared with a typical petrol car. 3. Pay through Stripe Use the payment link to enter the quoted fare amount yourself. Stripe processes the payment securely and sends you a receipt. 4. Ride in comfort I arrive at the agreed time and place in a Tesla Model 3. Quiet, smooth, and fully electric – with no surge pricing surprises.

• Fixed-price, no surge Your fare is set up front using distance and live traffic, not hidden multipliers. • Professional, licensed driver I hold the required SPSL/TSL licences, have been vetted, and specialise in Auckland airport and cross-city transfers. • Premium EV experience Tesla Model 3 – quiet, fast, and comfortable. USB-C charging, climate control, and a calm cabin. • Direct relationship, not just an app You’re booking directly with the driver providing the service, not an anonymous pool of cars.

Tesla Ride's private rideshare service operates by providing stylish and comfortable rides in the Auckland area at competitive rates. Customers can book a ride through the website or by downloading our iOS or Android app from the App Store or Google Play. Our drivers ensure a safe and enjoyable journey for all passengers.

To book a ride with Tesla Ride, visit our website and navigate to the booking Calendar . Enter your pickup location, drop-off location, date, and time. Complete the booking process by providing your contact details and any specific requests. You will receive a confirmation email with your booking details.

Tesla Ride accepts various payment methods including credit cards, debit card, PayPal, Alipay, Apple Pay, Google Pay and bank transfer. You can choose the payment option that suits you best when booking our services.

Yes, immediate pickups are available based on availability and location. Contact us at 021530792 for a text booking. Note: App and website bookings require 1-hour notice.

Yes, pets are welcome on Tesla Ride! Please inform us in advance so we can ensure your furry friend's comfort.

Yes, passengers can request stops along the way during a Tesla Ride. Simply inform your driver in advance about any desired stops, and they will accommodate your requests to make your journey as convenient as possible.

Yes, we provide airport pickups. Our professional drivers ensure a smooth and comfortable journey to and from the airport using the designated taxi rank.

All Tesla Ride bookings come with Tesla Reward Points. The points are immediately converted to cash on your balance so the next ride will show a credit on your account.

You can rate your experience with Tesla Ride by providing feedback through the app or website after completing your ride. Your feedback helps us improve our services.

Yes, you can request an extended stop. Please inform your driver in advance to make the necessary arrangements.

If you believe you left something in the car after your ride, please contact our customer support immediately with details of your trip. We will assist you in locating your lost item.

Driver Partners for Tesla Ride receive trips through the Tesla Ride driver app. Once logged in, you will receive trip requests based on your availability and location.

Tesla Ride prioritizes passenger safety by ensuring all drivers undergo background checks, vehicles are regularly inspected, and safety protocols are strictly followed. Additionally, we have implemented enhanced cleaning procedures and provide hand sanitizers in all vehicles to ensure a safe and hygienic environment for our passengers.

Tesla Rideshare provides eco-friendly charging options at strategically located stations for easy and efficient charging.

To use Tesla's charging service, charge your EV at our designated stations. Sign up by creating a Tesla account on our website or app. Once registered, you can locate stations, start charging sessions, and track usage and payments through your account.